Terms and Conditions
Cancellations / Refunds / Returns
If an order has arrived in a non-respectable condition due to the delivery company used, please send us photographic evidence of damages upon immediate receipt of the goods, so we can review refund or replace accordingly.
Any returns, postage is not covered unless stated otherwise, which will be reviewed on an individual basis.
Delivery companies are Royal Mail or My Hermes.
We work on an approx 2 week turn around, for making time on all Buddy stationery, no matter the size of order. At busy periods this may be longer.
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.
Clients have 2 workings days within payments received to notify us of an order cancellation. After this 2 working day cancellation notice period, Unfortunately items are non-cancellable and non-refundable due to being bespoke, which includes: Anything that’s made to your specific requirements (ie..: outside of standard customisation options offered by the seller to all customers), is personalised or otherwise, cannot be resold due to a bespoke element. To avoid disappointment, please check any information before ordering.
Proofs are confirmed on all bespoke items before printing.
Anything that’s made to your specific requirements and designed by The Pen Buddy for any client becomes the property of The Pen Buddy and can not be reproduced under copyright law.
The Pen buddy reserves the right to advertise for sale all designs produced by The Pen Buddy.
Clients are able to to supply The Pen Buddy with their own designs to print to fit Buddies, which will not be for re-sale.. However, The Pen Buddy reserve the right to take photos for advertisement and promotional purposes only.